Terms & Conditions
ACCESS TO OUR SITE
Access to our website is free of charge. It is your responsibility to make any and all arrangements necessary in order to access our site. We may alter, suspend or discontinue our site (or any part of it) at any time and without notice. We will not be liable to you in any way if our site (or any part of it) is unavailable at any time and for any period.
INTELLECTUAL PROPERTY RIGHTS
All content included on our site and the copyright and other intellectual property rights subsisting in that content, unless specifically labelled otherwise, belongs to or has been licensed by us. All content is protected by applicable UAE and international intellectual property laws and treaties.
You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use content from our site unless given express written permission to do so by us.
LINKS TO OUR SITE
You may link to our site provided that you do so in a fair and legal manner. You do not do so in a manner that suggests any form of association, endorsement or approval on our part where none exists; you do not use any logos or trademarks displayed on our site without our express written permission; and you do not do so in a way that is calculated to damage our reputation or to take unfair advantage of it.
LINKS TO OTHER SITES
Links to other sites may be included on our site. Unless expressly stated, these sites are not under our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on our site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
Certain parts of our site (including the ability to purchase goods from us) may require an account in order to access them.
You may not create an Account if you are under 18 years of age. If you are under 18 years of age and wish to use the parts of our site that require an Account, your parent or guardian should create the Account for you and you must only use the Account with their supervision.
When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
We recommend that you choose a strong password for your account. It is your responsibility to keep your password safe. If you believe your Account is being used without your permission, please contact us immediately at [email protected] We will not be liable for any unauthorised use of your Account.
You must not use anyone else’s Account without the express permission of the user to whom the Account belongs.
If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of our site requiring an Account for access.
COMMUNICATION FROM US
If we have your contact details, we may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by us include an unsubscribe link. If you opt out of receiving emails from us at any time, it may take up to 14 business days for your new preferences to take effect.
For questions or complaints about communications from us (including, but not limited to marketing emails), please contact us.
Nothing on our site constitutes advice on which you should rely. It is provided for general information purposes only.
To the fullest extent permissible by law, we accept no liability to any user for any loss or damage arising out of or in connection with the use of (or inability to use) our site or the use of or reliance upon any content included on our site.
We exercise all reasonable skill and care to ensure that our site is free from viruses and other malware. However, we accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of our site or any other site referred to on our site.
ACCEPTABLE USAGE POLICY
You may only use our site in a manner that is lawful. You must not use our site in any way, or for any purpose, that is unlawful or fraudulent.
PRIVACY AND COOKIES
Terms & Conditions: Sales
Please read these Terms of Sale carefully and ensure that you understand them before ordering any goods from our site.
GOODS, PRICING AND AVAILABILITY
We make all reasonable efforts to ensure that all images and descriptions goods available from us correspond to the actual goods. Please note, however, images of goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold. Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of goods may vary.
We cannot guarantee that goods will always be available. Stock indications are provided on our site where possible, however such indications may not always be accurate.
We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.
Delivery and framing charges are not always included in the price of goods displayed on our site. Delivery and framing options and related charges will be presented to you as part of the order process.
Please be aware that international orders may be subject to relevant customs (and tax) duties of the destination country. These duties are payable by you, the customer. Customs fees should be paid upon arrival and are in addition to shipping and handling costs. We cannot discount or reimburse you for these costs.
Our site will guide you through the ordering process. Before submitting your order you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.
If, during the order process, you provide us with incorrect or incomplete information, please contact us as soon as possible. If We are unable to process your order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your order. If we incur any costs as a result of your incorrect or incomplete information, we may pass those costs on to you.
GAL International DMCC reserves the right to decline or cancel orders for any reason. In the unlikely event that we do not accept or cannot fulfil your order, we will notify you by email to the email address you provided when submitting your order. If we have taken payment any such sums will be refunded to you as soon as possible and in any event within 30 days.
PAYMENT & REFUND
Payment for goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.
Any refunds due will be made using the same payment method that you used when ordering the goods. Refunds for returned items will be made within 14 days of receiving the goods in our warehouse.
All goods purchased through our site will typically be shipped from our warehouse within 4 weeks of order, however, this may take slightly longer (particularly in the case of pre-ordered or framed works). We will endeavour to keep you informed of any delays during this period.
We ship all orders on our standard service using premium global carriers.
If for any reason our fulfilment partner is unable to deliver to your chosen delivery address, they will leave a note with instructions for arranging re-delivery in line with their own company policy. If you do not collect the goods or arrange for re-delivery, we will contact you to ask for further instructions. We may charge you for storage costs and for re-delivery. If we cannot contact you despite our reasonable efforts, or we cannot arrange re-delivery or collection, we may end the contract and issue you with a refund but may deduct a reasonable sum in compensation for any net costs incurred by us as a result.
Delivery shall be deemed complete and the responsibility for the goods will pass to you once we have delivered the goods to the address you have provided.
Ownership of the goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
FAULTY, DAMAGED OR INCORRECT GOODS
If any goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) goods, please contact us at [email protected] as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund, repair or replacement.
Beginning on the day that you receive the goods (and ownership of them) you have a 14 calendar days rights to reject the goods and to receive a full refund if they do not conform as stated above.
Please note that you will not be eligible to claim under this clause if we informed you of the fault(s), damage or other problems with the goods before you purchased them.
CANCELLING AND RETURNING GOODS IF YOU CHANGE YOUR MIND
All requests for cancellations or adjustments must be made within 24 hours of your order being placed. Unfortunately, we cannot accommodate any requests made after this time, as the artwork will have been sent to our framing partner or have been packaged to be shipped to you.
If you would like to return your purchase, please make sure it is returned in the original packaging and in perfect condition within 14 days of receipt. We cannot offer refunds on the costs of framing or delivery and we ask that you arrange and pay for the return shipment to our HQ in Dubai, United Arab Emirates.
OUR LIABILITY TO CUSTOMERS
We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms of Sale or as a result of our negligence. We will not be responsible for any loss or damage that is not foreseeable.
We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. If such an event arises, we will inform you as soon as is reasonably possible, and we will take all reasonable steps to minimise the delay.
We may transfer (assign) our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell our business). If this occurs, you will be informed by us in writing. Your rights under these Terms of Sale will not be affected.